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The only contact method we recommend is a phone call or text message
All returns and cancellations require approval first
All items are made one at a time at our sewing contractor in Colorado, lead times are commonly 2 months, sometimes more. If you have a need by a certain time please call so we can schedule this.
Shipping outside USA or Alaska & Hawaii will add additional shipping cost – we’ll notify you before shipping
To Contact us please call (435)262-0430 this is by far the best method. Phone is not usually busy, if so wait a bit and call back — Best hours are M-TH 9am to 3pm MT time. Currently our email system is packed with junk emails, we are trying to address this so If you email us please only use firstname.lastname@example.org INCLUDE “order question” in subject to help us filter a response – Remember it is far better to call.
Outside USA – We ship to most countries
Insurance and Loss Protection – We do not include insurance on packages we ship, nor do we require signature on delivery, if you want those coverages, please let us know and we will arrange for them. We are not responsible for any package once it is received by a carrier. We have had almost no loss problems with UPS and USPS.